Pho Viet Flare Restaurant

Dear Fernando, Thank you for sharing your experience, and we sincerely apologize for the confusion regarding your change. To clarify, tipping is always appreciated and encouraged, but it is NEVER mandatory. A tip should only be given at the customer’s discretion and should not be automatically deducted from the change without the customer’s knowledge or consent. After checking our security camera, it showed that the waitress mistakenly short changed you $5. However, you never asked her about it nor she replied the money is for tip. It was purely a cash handling accident which should not happen. You are one of our regular and we would not want to lose a customer due to an unfortunate accident. Please contact us directly at 2024416214 (Mike) to resolve your issue. Thank you again for bringing this to our attention, and most importantly, thank you for choosing to dine with us and for your business. We truly appreciate it and hope we can have the opportunity to provide you with a better experience next time.