Ottomani Gifts

Too bad their promise of delivering products “in great condition” apparently doesn’t extend to actually delivering products in great condition. We spent over $300 and received broken pieces of absolute crap. I tried reaching out to the owner multiple times through calls and texts, but apparently customer service becomes a disappearing act when there’s an actual problem. After repeatedly avoiding us, he finally offered a whopping $100 credit—as if that somehow makes up for receiving damaged merchandise after spending $300+. If you’re looking for a business that delivers broken products, ignores you when you complain, and then offers a fraction of what you spent as compensation, congratulations—you’ve found it.

I try my best to not leave negative reviews for local Muslim businesses, but dealing with this shop has been a very frustrating experience. I ordered a custom piece in MAS Chicago Dec 2025 and paid in full. I was expecting a delivery date of May 2026. It's October and no updates yet. I understand it might not fully be in the business's control. However, I would expect at least an update or an honest answer or call back when I try to reach out. I've reached out multiple times by phone and email and every time I am told someone will get back to me, but no one does. The owner cannot spare a few minutes of his time to explain the situation or deal with a customer. Finally, I initiated a charge back and leaving this review.