Amar Bari

Today, I had a very disappointing experience with my online order from the restaurant. I ordered Mutton Biryani, but unfortunately, when I received the food, it had a very unpleasant, rotten smell and did not seem fresh or safe to eat. I immediately called the restaurant and explained the issue in detail. Unfortunately, the response I received was extremely disappointing. I was told that “if you heat the food, it will be fine.” As a customer, I found this response very concerning and unacceptable. If food has a rotten smell or appears to be spoiled, simply reheating it does not address the underlying quality or safety concern. I expected the restaurant to take my complaint seriously and provide an appropriate solution. Instead, the response left me extremely disappointed. I sincerely hope the management takes this matter seriously and pays closer attention to food quality, freshness, and customer safety. Customers deserve better service and, most importantly, safe and properly prepared food.