The rice is too hard; it seems like it wasn't cooked through. This is the second time this has happened.
At Sophie's Cuban Cuisine, our mission is to provide fresh, delicious Cuban cuisine with warm hospitality, in-store, online, or for any event. Feng, we're very sorry that your rice was undercooked again. We know this repeated issue fell short, and we’ll investigate it carefully and follow up with you. We’re not perfect, but we’re always working to improve and make things right. Warm regards, George