Shirazi Karahi House

I’ve been coming to this restaurant for years, and while the food is amazing, the customer service has always been terrible. I’ve overlooked countless mistakes because I genuinely enjoy the food, but after today, I will NEVER be coming back. Today, I came with a group of 10 family members and friends. We ordered two pounds of chicken keema karahi, but they brought us regular chicken karahi instead. When we pointed out the mistake, the waitress insisted that WE ordered the wrong dish. Two minutes later, she sent another server to tell us they didn’t have chicken keema karahi available. When we asked them to take both incorrect dishes back, they suddenly changed their story AGAIN and said they could make the keema, but it would take some time. So which one is it? First, we supposedly ordered the wrong dish, then it wasn’t available, and suddenly it was? Were they hoping we’d just accept the wrong order and eat it anyway? Mistakes happen, but the constant contradictions and lack of accountability are unacceptable. I don’t know whether they were trying to cover up a mistake or simply didn’t have the dish, but the way they handled it was completely unprofessional. Good food does not excuse terrible service or dishonesty. After years of being a loyal customer, I will not be returning.

Extremely Disappointing Experience – Wrong Food Substitution and Poor Customer Service!! I had ordered Chana Masala through Uber Eats tonight but if the dish was unavailable, the restaurant should have contacted me for approval or refunded the item. Instead, my vegetarian order was substituted with a non-vegetarian dish without my consent. This is completely unacceptable. Food is a personal and sensitive matter. Not everyone eats non-vegetarian food, and a restaurant should never assume that it is okay to replace a vegetarian dish with meat. Customers trust restaurants to prepare and deliver exactly what they ordered. If an item is unavailable, please contact the customer and ask for approval before making any substitution. What made this experience even worse was the customer service. When I called to explain my concern, the staff member at the counter was unwilling to listen, showed no willingness to apologize, and hung up on me. This is not how customers should be treated. People often order food after a long, tiring day because they want to relax and enjoy a proper meal at home. I was looking forward to having my dinner tonight, but instead, I was left extremely disappointed and without the meal I had ordered. I have also noticed that the restaurant owner has responded to several five-star reviews, while reviews with one or two stars appear to have been left without a response. I strongly encourage the management to pay attention to negative feedback as well, rather than responding only to positive reviews. Customer complaints are an opportunity to understand what went wrong, take responsibility, and improve the service. I strongly request the management to take this matter seriously. Please train your staff to handle customer concerns politely, communicate when an item is unavailable, and always obtain customer approval before substituting any dish—especially when it involves changing a vegetarian meal to a non-vegetarian one. A simple phone call, an apology, or a refund would have made a huge difference. Customers deserve respect, consideration, and the food they actually ordered. I hope management takes these concerns seriously and ensures that no other customer has to go through this experience.