H*****
Best clear soup in all of FL. I am not from Jax, and always look forward to visiting when I am in town. Fresh food, many vegetarian options and friendly service.
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Hakkında
Hakkında
Established in 2023, Pandan Leaves is a veteran owned eatery serving the finest sushi, hibachi, and Asian fusion to Jacksonville and Yulee, FL. Pandan Leaves offers an exceptional dining experience with a captivating ambiance and delectable cuisine. We aim to provide an extensive menu and top-tier service, ensuring customer satisfaction. Pandan Leaves caters to diverse patrons, creating a welcoming environment for all ages. Our concept integrates variety, ambiance, entertainment, and a skilled team to deliver an outstanding dining and entertainment experience. Employee well-being is equally prioritized, fostering a sense of belonging and shared success. Feel free to reach out with any inquiries or suggestions.
Çalışma saatleri
Çalışma saatleri
Pazartesi
11:00 – 15:30
05:00 – 21:30
Salı
Kapalı
Çarşamba
11:00 – 15:30
05:00 – 21:30
Perşembe
11:00 – 15:30
05:00 – 21:30
Cuma
11:00 – 15:30
05:00 – 21:30
15:30'e kadar açık
Cumartesi
11:00 – 15:30
05:00 – 22:00
Pazar
11:00 – 15:30
05:00 – 21:30
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P********** 1**
My son loved the all you can eat! Got my money's worth. He can EAT!!! Good food. The char on the pork was just right.
İşletmenin yanıtı
Thank you for your feedback. We are glad to hear you and your family enjoyed your meal.
T***** H****
I am extremely disappointed with my recent experience at Pandan Leaves Asian Bistro due to major food safety concerns and unacceptable customer service from management. Unsanitary Practices & Managerial Reaction: During our visit, we observed our waitress cleaning the restroom and sweeping the floor. She then immediately came over to serve our food without washing her hands. When I stopped her and requested that she wash her hands before handling our table's food, she did not take it well. When I brought this serious hygiene issue to the attention of the owner, he completely dismissed my concerns. He stated that as long as she wasn't preparing the food in the kitchen, she didn't need to wash her hands after cleaning the bathroom—a complete disregard for basic food safety and hygiene standards. Unfair Billing & Harassment: My husband joined our family slightly later. He tried a bite of my salad and looked at ordering sushi, but ultimately decided not to eat or order anything because he wasn't feeling well. Despite him not placing an order or consuming a meal, the owner insisted on charging us $25,99 for a meal he never ordered or ate. When I asked that this charge be removed from the ticket, the owner refused. When the situation escalated, the owner and waitress got in my face and yelled at me, especially after I called local authorities regarding the severe health code violations and hostile behavior. A restaurant should prioritize hygiene, clear billing practices, and respectful treatment of its patrons. Between the blatant sanitation violations and the aggressive, unprofessional behavior from management, I cannot recommend dining here.
İşletmenin yanıtı
We take food safety and guest experience seriously, and we want to set the record straight, because this account doesn't match what happened. Hygiene: Our server was sweeping the floor. She was not cleaning the restroom or handling any chemicals. Our team follows proper hygiene practices, and we stand by them. Billing: Your husband did not simply try a bite of salad. He ate from several plates at the table, including smoked salmon nigiri, and he also ordered a sushi roll. The charge reflected food that was ordered and eaten. Allergies: At no point before a member of your pary ate a somthing containing something they were allergic to, were we told about any allergies in your party. Members of your group were ordering dishes containing seafood, including sushi with krab stick and shrimp tempura. The customer is responsible for stating any allergies that may be an issue since we cannot read minds. The incident: Voices were raised by members of your party first, calling members of our staff insults and using foul language to describe them. After seeing that your attempt of intimidation did not work and the police were called, you promptly left the bill until the authorities arrived. When police arrived, the bill still had to be settled, since a meal had been served and eaten. We welcome all guests and are always happy to hear honest feedback, but we can't let an inaccurate account stand.
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