Prepare to wait at least an hour before any hint of food. Came here on a Sunday night and they were half full - there’s only ONE waitress serving like 8 tables. Kitchen was clearly under staffed and dishes came out like a trickle. Please do not dine here on an empty stomach and do not expect any service whatsoever. UPDATE in response to owner's comment: There is no way I will come back to this restaurant. I was left sitting without a menu and no one taking my order for a good 10-15 minutes. It must have been at least 15-20 minutes before you guys even entered my order in your system. I don't think you can give anyone a pleasant experience with 1 waitstaff who is clearly overwhelmed.
Dear Annie, Thank you for taking the time to share your experience. We’re sorry that the wait and service left you disappointed. We want every guest to feel welcome and well cared for, and we regret that we fell short during your visit. After reviewing your visit with our team, our understanding is that the first dishes arrived approximately 35 minutes after you were seated, including the ordering process. Each dish is freshly cooked to order using fresh ingredients, and preparation can take a little longer when several earlier orders are being prepared. We understand that waiting can be frustrating, and we should have kept you better informed and checked in with you more attentively. We would appreciate the opportunity to welcome you back for a more enjoyable experience. As a gesture of goodwill, we’d like to offer you 20% off your next meal. Please email us at [email protected] before your visit so we can arrange this. Warm regards, The Dock3366 Team
