ROOP Chicago Innovative Indian Restaurant & Cocktail Bar

On Thursday evening, I placed an order for biryani, but unfortunately, the food had an unpleasant odor and was completely inedible. I immediately tried contacting the customer service team by phone, but the number listed on the website did not connect me to anyone who could assist. I also emailed the restaurant the same day and waited two days before writing this review, hoping to receive a response. However, I have yet to hear back. It is disappointing and surprising to experience such poor food quality and customer service from a restaurant with a Michelin-level reputation. I would appreciate a prompt response and a satisfactory resolution to this issue. I hope the restaurant takes this feedback seriously and addresses the concern.

Way overpriced, tiny, cold portions. Don’t trust their $55 deal — they say it doesn’t work for more than 4 people and that it’ll come out really slowly and tiny dishes. We just got full dishes despite putting in a reservation deposit for the AYCE deal. The “full” dishes were tiny, cold, and sat there cooling further while we waited for bread or even just a spoon. Terrible experience. Avoid at all costs.