A**
If you're not able to fulfill orders it should be noted on DoorDash. Most restaurants will reach out to customers to see if they want something else if the item they ordered is out of stock. Instead of doing that they completely cancelled my order and now I have to wait up to 5 business days for a refund. The lack of consideration for customers is disappointing.
Reply from the business
We're sorry for the frustration this caused, Ann. We understand how disappointing it is to have an order canceled rather than being given the opportunity to select an alternative, especially when it also means waiting for a refund. We appreciate you bringing this experience to our attention and will share your feedback with the appropriate team for review.
