When you order ahead, they don’t actually start cooking until you arrive at the store. As someone with a busy schedule, this is very inconvenient. Second time this has happened. And inconsistent pricing as well. Also, guy answering the phone could be friendlier. Food isn’t that great for them to have an attitude. Edit: I have only ordered twice (will never order again) and both times I picked up my food. Respectfully, you are mistaken :)
Thank you for your feedback, and we apologize for the inconvenience. We do our best to prepare orders as quickly as possible. In reviewing your account, we noticed a few previous call-in orders that were prepared but ultimately not picked up. To help prevent food waste, a note was added to have future orders prepared upon arrival. We understand this may be inconvenient and appreciate your understanding. Our pricing has also been adjusted due to increased food costs. We’re sorry if our front-end team member’s tone came across as unfriendly, and we’ll take that feedback seriously. We’d like to clarify that our records show five orders associated with your account, two of which were prepared but not picked up despite our attempts to contact you. This is why the note regarding preparing future orders upon arrival was added to the account. We respect your decision not to return and wish you all the best. For any additional concerns, please visit our website and contact us.
